Frequently Asked Questions – Clean By Nature
What does Clean By Nature stand for?
We make cleaning simple, sustainable, and plastic-free. With our dishwasher strips, you're making a conscious choice – for yourself and the planet.
Are your products really 100% natural?
Yes! Our strips contain only natural ingredients, without microplastics or harmful chemicals.
Do you give something back to nature?
Absolutely. We support organizations that are committed to combating plastic pollution and promoting nature restoration. Together, we make the world a little cleaner every day.
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What are the delivery times?
- Netherlands: Order before 5pm, delivered tomorrow
- Belgium: Order before 5pm, delivered tomorrow
- Germany: Order before 5 PM, delivered the day after tomorrow
What are the shipping costs?
For the Netherlands, Belgium, and Germany, shipping is free for orders over €29.99. Below that, we charge €4.99.
Will I receive a Track & Trace code?
Yes, as soon as your order has been shipped, you will automatically receive a Track & Trace email.
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How long do I have to reconsider?
You have a 30-day return policy. Not satisfied? You can return your unused product.
How do I file a complaint or warranty claim?
Please send us an email with your order number, a description of the problem, and (optionally) photos to retour@clean-by-nature.nl .
What is not covered by the warranty?
Damage due to misuse, falls or heavy wear and tear is not covered by the warranty.
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What payment methods do you accept?
You can pay safely via iDEAL, Bancontact, PayPal, Klarna (pay later), Credit Card and more.
Can I still change my order?
If your order hasn't shipped yet, we can still adjust it. Please contact us as soon as possible.
Will I receive a confirmation after my order?
Absolutely! You'll receive an immediate email confirmation with all the details.
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How do I use the dishwasher strips?
It's easy! Break off a single strip, place it in the detergent compartment of your dishwasher, close the lid, and start your cycle.
How many dishes can I wash with one package?
Each pack contains 20 strips, good for 40 dishwasher cycles .
Are the strips suitable for all dishwashers?
Yes, our strips have been tested on virtually all brands and models and work safely and effectively.
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How do I contact you?
Send us an email at info@clean-by-nature.nl or fill out the contact form on our website.
When can I expect a response?
We usually respond within 24 hours on business days.
Do you also have a telephone number?
Yes, you can reach us at 085 060 59 70 .
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